Run the team. Prove the standard.
The POS runs the counter. Ops runs everything behind it - jobs, audits, sensors, training and the people doing the work - for one venue or a network of two hundred. One platform, one login, every record provable.
A till tells you what sold. It can't tell you the fridge held 4°C all night.
Cafés don't fail on sales - they fail on the standard slipping when nobody's watching: a missed temperature check, an audit nobody can evidence, a new starter who never read the policy. Ops is the layer that runs the work and keeps the proof, so the standard holds whether you're on the floor or two suburbs away.
Everyone signs in once and lands where their work is.
Ops is role-aware end to end. The same system shows the crew their shift, the manager their venue, head office the network - each sees exactly what they're allowed to, and nothing they aren't.
The shift
Today's jobs and checklists, one step per screen, with photo and temperature capture. Ask a policy question and get a cited answer.
Lands on · TodayThe venue
Schedule the work, run the audit, watch the sensor wall, log incidents, manage the team. The whole site on one screen.
Lands on · DashboardThe network
Scorecards ranked across locations, the AI daily brief, report builder, suppliers and billing. Run two sites or two hundred.
Lands on · Exec dashboardThe brand
Branding, custom domains and SSO. White-label Ops for every brand in a franchise group, governed from one place.
Lands on · SettingsTwenty-two tools. Five groups. One information architecture.
This is the real Ops nav - the consolidated IA every role moves through. Turn on what your operation needs; the access tier on each tool decides who sees it.
Work
- Today
- Dashboard
- Jobs & scheduling
- Actions
- Incidents 45001
- Visits
Knowledge
- Knowledge base
- Comms
- Community
- Learning · LMS
- My learning
Compliance
- Audits CAPA
- Sensors HACCP
- Labels
- Scorecards
- Wallboards
People & supply
- People
- Suppliers
- Assets
- Reports
HQ & brand
- Exec dashboard HQ
- Billing
- Branding
- Domains
- SSO
The day arrives as a list, not a guess.
Every shift opens with a daypart board - open, prep, service, close - built from recurring schedules. Checklists run one step per screen so nothing gets skipped, and every step is signed and timestamped as it's done.
- Daypart jobs & schedules. Recurring work assigned by role, rolled out across every venue.
- One step per screen. Yes/no, number, photo or temperature - captured, not remembered.
- Incidents & actions. Log a hazard or near-miss; it becomes a tracked corrective action with an owner.
Don't promise the standard held. Prove it.
Audits, live sensors and labels turn day-to-day work into evidence that stands up - to a head-office review, a council inspector or an insurer - without anyone keeping a paper diary.
A live temperature wall that escalates itself.
Probes report continuously. When one drifts out of range, Ops raises a breach, escalates to the manager and writes the whole trail - caught, escalated, resolved - as food-safety evidence you can export.
Audits & CAPA
Weighted Pass / Partial / Fail with critical flags. Every fail opens a corrective action with an owner and a due date, and the run is scored so you can compare sites over time.
Labels & date codes
Print allergen and use-by labels from the catalogue to station printers, from templates that stay consistent across every venue in the group.
Scorecards & wallboards
A scored, RAG-ranked view of every location, and a kiosk wallboard for the back-of-house screen so the team sees where they stand.
Onboard, train and keep everyone on the same page.
People, the knowledge base, comms and the LMS sit together so a new starter is hired, trained and signed off in one flow - and a policy change reaches every person who needs to read it.
- People & onboarding. Roles, certificates and a hire-to-floor checklist per person.
- Learning & LMS. Author courses; track a person-by-course matrix with scores, expiry and read-and-confirm.
- Knowledge & comms. Searchable SOPs and announcements that record who has actually seen them.
Ask Brulee - answered from your knowledge base, with sources.
The assistant answers from your policies and records, cites where it got each answer, and tells you plainly when something isn't in your knowledge base. It never signs off a compliance record for you.
Helpful where it's grounded. Honest where it isn't.
Built on the same honesty rules as the rest of Brulee: cited answers, no invented policy, and a hard line at anything that needs a human to certify.
The whole estate, ranked, every morning.
The exec dashboard rolls up every location into one scored view and opens with an AI daily brief - what needs attention today, in order.
- RAG scorecards. Sales, compliance and risk ranked across every site.
- AI daily brief. The morning's priorities, drafted - never auto-actioned.
- Report builder & billing. Board packs, royalty statements and network billing in one place.
Two sites or two hundred - one standard, one view.
Push a policy, a course or an audit template once and it applies across the network. Every venue reports back into the same scorecard.
Every brand's Ops looks like theirs. A breach always looks like a breach.
Franchise groups run Ops white-label - each brand paints it with their own colour, domain and SSO. But the status colours are locked system-wide, so green, watch and breach mean the same thing under every theme.
Themeable to the brand
Colour, type, shape, custom domain and single sign-on, set per tenant. The product re-skins; the meaning doesn't.
Run the team like you run the till.
Ops is part of the same platform - one login with your POS and Storefront. Turn it on when you're ready.